Terms of Service
Effective Date: 15/06/2026
1. Overview
These Terms of Service ("Terms") govern your access to and use of Sterata ("Sterata", "we", "our", or "us").
By accessing or using Sterata, you agree to be bound by these Terms. If you do not agree, you must not use the platform.
You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or your organisation.
2. Services Provided
Sterata is a marketing technology platform that enables users to:
Connect third-party advertising and marketing platforms
View and analyse campaign performance
Manage and optimise advertising activity
Generate marketing content, recommendations, and insights using artificial intelligence
Store and organise marketing assets and campaign information
We may update, modify, suspend, or discontinue features at any time.
3. Account Responsibility
You are responsible for:
Maintaining the security of your account
Keeping login credentials confidential
All activity occurring under your account
Ensuring information provided to Sterata remains accurate and current
You must notify us immediately if you believe your account has been compromised.
4. Third-Party Integrations
Sterata integrates with third-party services including advertising, analytics, and marketing platforms.
By connecting a third-party account, you:
Authorise Sterata to access information through approved APIs
Confirm you have authority to grant such access
Agree to the terms and policies of the relevant third-party provider
Sterata is not responsible for:
Changes to third-party APIs or services
Platform outages or disruptions
Suspension of third-party accounts
Data inaccuracies originating from third-party platforms
5. Acceptable Use
You agree not to:
Use Sterata for unlawful, misleading, or fraudulent purposes
Attempt unauthorised access to systems, accounts, or data
Interfere with platform security or performance
Upload malicious software or harmful code
Use the platform in a manner that negatively affects other users
We may suspend or terminate accounts that violate these Terms.
6. Data Ownership and Usage
You retain ownership of all data, content, and assets you upload to Sterata.
You grant Sterata a limited licence to:
Process your data to provide services
Store and analyse advertising and marketing data
Generate reporting, recommendations, and insights
Operate and improve the platform
Sterata does not sell customer data.
7. Artificial Intelligence Features
Sterata may provide AI-generated recommendations, content, insights, forecasts, or campaign suggestions.
AI-generated outputs:
Are provided for informational purposes only
May contain inaccuracies or errors
Should be reviewed before use
Do not constitute professional marketing, legal, financial, or business advice
You remain solely responsible for decisions made using AI-generated outputs.
8. Platform Availability
We aim to provide a reliable service but do not guarantee:
Continuous availability
Error-free operation
Uninterrupted access
Compatibility with all third-party services
Temporary interruptions may occur due to maintenance, upgrades, technical issues, or third-party service disruptions.
9. No Guarantee of Results
Sterata provides tools, automation, analytics, and recommendations.
We do not guarantee:
Lead generation
Sales outcomes
Return on advertising spend
Campaign performance
Business growth
Marketing results depend on numerous factors beyond our control.
10. Fees, Subscriptions and Billing
If you subscribe to a paid plan:
Fees are billed in advance on a recurring basis
You authorise us to charge your selected payment method
Failure to pay may result in suspension or termination of access
Unless otherwise required by law, subscription fees are non-refundable.
We may change pricing with reasonable notice.
11. Beta Features
Sterata may offer experimental, beta, preview, or early-access features.
These features:
May contain bugs or errors
May be modified or removed without notice
Are provided without guarantees regarding performance or reliability
Use of beta features is at your own risk.
12. Intellectual Property
Sterata and all associated software, branding, designs, and platform content are owned by Sterata or its licensors.
These Terms do not grant ownership rights in the platform.
You may not:
Copy
Reverse engineer
Modify
Resell
Redistribute
any part of the platform except as permitted by law.
13. Limitation of Liability
To the maximum extent permitted by law, Sterata is provided on an "as is" and "as available" basis.
Sterata will not be liable for:
Loss of profits
Loss of revenue
Loss of business opportunities
Loss of advertising performance
Loss of data
Indirect, incidental, special, or consequential damages
Your use of Sterata is at your own risk.
14. Indemnity
You agree to indemnify and hold harmless Sterata, its owners, employees, contractors, and affiliates from claims, damages, liabilities, and expenses arising from:
Your use of the platform
Your breach of these Terms
Your violation of applicable laws or third-party rights
15. Termination
You may stop using Sterata at any time.
We may suspend or terminate access if:
You breach these Terms
Required fees remain unpaid
Your use creates legal, security, or operational risks
Upon termination:
Access to the platform may be revoked immediately
Data may be deleted in accordance with our Privacy Policy
16. Privacy
Your use of Sterata is also governed by our Privacy Policy, which explains how we collect, store, process, and protect personal information.
17. Changes to These Terms
We may update these Terms from time to time.
Where material changes are made, we may notify users through the platform or by email.
Continued use of Sterata after changes become effective constitutes acceptance of the updated Terms.
18. Governing Law
These Terms are governed by the laws of New Zealand.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.
19. Contact
If you have questions regarding these Terms, contact: